You’ve worked hard to get new customers. Keep them.

In your company, your call center will do 90% of the talking to your customers. It is crucial to ensure the call center representatives are in line with the company.

In a simple and easy fashion, I will not only increase retention at your company through your call center, but I will increase the retention of your call center reps.

My proven and user friendly call center consulting strategies will maximize your operators time and increase work flow efficiency.

Real-time on the “floor” consulting, working hand in hand with Operations Executives and the call center representatives themselves, creates a win-win atmosphere through team building and strategic competition.

You can make the move today and receive:

- A full complement of call center or contact center consulting services tailored to YOUR individual needs.

-          Representative performance review and analysis.

-          Call center consolidation analysis and implementation.

-          Call center start-up implementation.

-          Customer experience analysis

-          Web based customer contact center review.

-          Performance optimization

-          Quality improvement and training.

-          Efficiency and effectiveness focus.

Testimonies:

“Ariana Reed has the formula and savvy to take any Call Center to the next level with her expertise and ability to make it a business reality.  She enlightened us and provided the foundation we needed to continue to make the changes we needed to. Her work ethic, professionalism, and commitment to delivering value is unsurpassed.”

“Ariana bridged the gap from the strategic to the tactical.  There are not many companies or people…who can do the job she did by herself and perform at a level that more than exceeded our expectations.”

My consulting experience provides practical, cost effective innovative change, insights and knowledge to help you organize and maintain an effective Optimal model for your business growth and flexibility.  Whether it’s:

-         Start up assistance

-         Project based

-         Training

-         General assessment

-         Retainer term

-          Our consulting experience provides practical, cost effective innovative change, insights and knowledge to help you organize and maintain an effective Optimal model for your business growth and flexibility.

When buying consulting services, you expect quality and value — and I have a proven track record of delivering both. Because no two contact centers are exactly the same, all of my engagements begin with a conversation to ensure that every consulting package is customized to your company’s and contact center’s specific needs.

I welcome the opportunity to discuss your requirements confidentially.

I invite you to critically examine your customer service delivery performance.  If it’s not where you need it to be, contact me today.

Ariana Reed is an independent contact/call center consultant recognized for her experience, performance and integrity. With over 10 years experience in the industry, she is dedicated to helping her clients dramatically improve the performance of their customer service and support operations.